Frequently Asked Questions

Setting up a new internet connection can sometimes be a confusing task, especially if you're switching from another ISP or changing from one piece of software to another. This page has been created to hopefully answer some of the more commonly asked questions and help you configure your computer.

Voyager related

1. I get "authentication or modem took too long" errors when trying to connect to Orpheus Internet.
2. On connecting I keep getting errors from the auto-upgrader saying that ftp.argonet.co.uk cannot be found. How do I stop this?
3. I have several email addresses, but after running VoyUpdate, some of the additional email addresses are listed with the wrong domain. What's happened?

Dialup connection related

3. The modem occasionally drops the line on me and I can't stay connected for long.

1. I get "authentication or modem took too long" errors when trying to connect to Orpheus Internet.
If you load !Voyager onto the icon bar and then click MENU (middle mouse button) over the green telephone icon, then select Preferences->Connect and scroll to the bottom of the window there should be an option called Extend connection time. Ensure that this option is on (ticked) as the VoyUpdater may turn it off as part of the Argonet>Orpheus upgrade process. Click 'Save' and it should fix the problem. When you click save, it should make the change permanent, so you won't need to repeat the process.

2. On connecting I keep getting errors from the auto-upgrader saying that ftp.argonet.co.uk cannot be found. How do I stop this?
This is caused because the Argonet 'auto-upgrader' server has been turned off, so this feature of Voyager should be permanently disabled. For instructions on how to do this, please visit our Voyager support page.

3. I have several email addresses, but after running VoyUpdate, some of the additional email addresses are listed with the wrong domain. What's happened?
This is due to the way Voyager was originally designed to only handle argonet.co.uk email addresses, so it doesn't quite know how to cope with the added flexibility of multiple domains we're introduced with Orpheus. If you use VoyUpdate v1.04 or above, it shouldn't introduce the (invalid) orpheusnet.co.uk domain, and should adopt the same domain as your primary email address. However, this too can cause problems if you've asked us to register more than one email address for you at different domains. The only solution at present is to wait for an update to Voyager, or to use alternative email software, such as Pluto or MessengerPro.

4. The modem occasionally drops the line on me and I can't stay connected for long.
It would appear that some older modems required specific drivers or initialisation to connect at their optimum speed, especially if you've migrated from Argonet which supported some older, disused modem standards. Orpheus is designed to work with modern modems and as such doesn't require a specific driver as most modems should connect using their out-of-the-box, 'factory' settings.
If you've recently switched from using Argonet, ensure that your modem driver is a generic Hayes one. If using Voyager, this can be changed from the Preferences->Modem configuration window. Set it to use the 'Generic Hayes (1)' driver.
If you have a PC or Mac with a built-in modem, you should look for a 'v90' standard modem setting.
The modem may need turning off for a few seconds and then turning on again, just in case it's already been modified using AT commands on a previous attempt to connect.

If you have any other queries or concerns, please feel free to contact us and we will reply to you personally or add another question to this page.